Studio Policy
At Refined Pilates Studio, we have thoughtfully designed this policy page to ensure a positive, safe, and seamless experience for both our clients and team. These guidelines set clear expectations, enhance operational efficiency, and uphold the exceptional quality of our services. Our goal is to promote wellness and fitness through personalized instruction and a supportive environment. We are here to guide individuals ready to reclaim their power, realign their spirit and become the best version of themselves.
We look forward to seeing you in studio!
Thank you for taking the time to review our policies.
— The RPS Team
Credit usage
- All credits must be used 30 days from purchase date.
- All credits must be used before the renewal date.
- Reservations made with credits that overlap your renewal date will be deducted from the next membership period.
- FREE CLASS CREDIT usage is a one time offer- no show fee will be incurred along with forfeiture of your credit if you choose to not attend.
Grace Period
- A 5-minute grace period is allowed for late arrivals.
- If you arrive more than 5-minutes late you will not be allowed to join the class- this will result in the forfeiture of your credit.
Waitlist
- The waitlist is capped at five people.
- Our automated system will move you into the roster up to two hours before class, with a notification email sent to confirm. (Please ensure email notifications are enabled.)
- For openings within two hours of class, we will personally call or text to confirm attendance.
- It is your responsibility to remove yourself from the waitlist if you no longer plan to attend.
Class requisites
- To join our Reformer 3 (Level 3) class, you must add yourself to the waitlist and contact the studio for approval.
- Text us at (562) 777- 4865 to request your classes for the week.
Cancellation policy
Cancellations must be made at least 24 hours in advance to retain your credit. (This includes classes booked on Sunday for Monday.)
Fees
- Late cancellations (less than 24 hours) will result in a $15 fee and forfeiture of your credit.
- No-shows will also incur a $15 fee and loss of the associated credit.
- FREE CLASS CREDIT usage is a one time offer- no show fee will be incurred along with forfeiture of your credit if you choose to not attend.
Memberships
- All Refined Memberships require a 3-month minimum commitment. Cancellations cannot be made before this initial term is complete.
- After the 3-month period, cancellations require a 30-day written notice sent via email to: hello@refinedpilatesstudio.com.
- Please note: We do not accept cancellations via text, phone, or social media DMs.
Photo And Video Policy
- We love seeing your content—so snap away!
- We welcome all types of photos and videos taken in-studio, before, during, or after class. Feel free to capture your movement, your glow, and your favorite moments with one of our tripods located by the cubbies for your convenience.
- Don’t forget to tag us @RefinedPilatesStudio so we can hype you up and share the love!